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Shaping of Residential Grade ADSL Services

Shaping affects Basic Plans where the capped option has been seleted and Flat Rate Plans (512 / 128 Kb & 1.5 Mb / 256 Kb).

Shaping operates on a 30 day rolling cycle. Each day at approximately 4:00am AEST, our systems calculate the previous 30 day data total. If this total exceeds the Included Data limit for the plan, the connection is shaped to 56 Kb/s. Shaping will continue until the total for the previous 30 days falls below the Included Data limit applicable to the plan.

Shaping on a 30 day rolling cycle reduces spikes of usage on the network. This results in improved network performance for all customers. The 30 day cycle creates a more consistent experience for all users, by producing a faster turnaround.

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